Frequently Asked Questions
Find answers to common inquiries regarding directory listings, verification standards, and safety policy.
Is NightNurse free to use for clients browsing the directory?
Yes. Searching the directory, filtering by city or service, and contacting verified companions directly is 100% free for clients.
How does the Profile Verification badge work?
Companions submit a real-time selfie holding a handwritten timestamped note. Our moderation team verifies the submission to grant the Verified badge.
How do subscription payments work for companions?
Companions can choose weekly or monthly advertising packages. Payments are handled via automated Safaricom M-Pesa STK push for instant account activation.
What should I do if I encounter a fraudulent listing?
Every companion profile includes a "Report Profile" button. Our trust & safety team investigates reports within 2 hours.
Can companions pause or hide their profile temporarily?
Yes. Through the Companion Portal dashboard, you can toggled your status to "Inactive" or "Away" at any time with one click.
Still have questions?
Our support administration team is available 24/7 to assist with any questions.
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